Verizon with comprehensive policy moves to assist customers during the COVID-19 crisis


In the last week of an abundant school and business closure, many rely on their home internet for work, distance education, purchasing supplies, receiving health care advice and staying in touch with family. Action that can be converted to an online model or already done.

In response to this change, the FCC has introduced the Americans Connected, a 60-day action plan that requires telecom companies to discontinue service due to previously unpaid bills.

Verizon's response to the COVID-19 outbreak is important to the country. As the largest telecommunication provider in the US, many other businesses should look to them to set an example of policies and practices at this time.

Verizon is aligned with the FCC's Keeps American Connected pledge and is confident that it will meet the growing online traffic and data demands. Here are some things from last week:

On 3/12/20, Verizon increased its capital guidance limit by half a billion dollars. (This means they make annual estimates of revenue, earnings and capital expenditures for the year 2020.)
Verizon Hotspot monitors the use of networks in cities and hospitals and connectivity to first responders.
Wait for activation fees and upgrade fees on new services.
Offer free international calling by 4/30/20 to countries recognized by the CDC as Level 3.
Enabling more Verizon employees to work from home and increase social dismissal by allowing each employee to have one customer in each retail location.
Check Verizon News or Speed's Twitter account for updates.

And, of course, keep an eye on our resource center and follow our experts on Facebook and Twitter for additional news this time around.

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